| LOCATIONS UK and Spain | 
| 
|
BUSINESS
Rental of long-term letting properties in UK and luxury holiday/short-let beachfront apartment in Costa Del Sol
CUSTOMER PROFILE
The business is owned by a husband and wife team who spend a considerable amount of time away from their office; reviewing and maintaining properties both in UK and Spain.
BUSINESS SITUATION
Holiday makers seeking to rent the Spanish apartment would send in requests through the website but frequently booked alternative arrangements before emails were answered at the end of the day. This led to periods with the apartment un-let and significant loss of income and extra work.
SOLUTION
Email5 Professional Licence
(corporate quality email service) |
| Allows secure managed remote email access and response |
| Call Navigator telephone message service with email forwarding |
| All phonecalls are professionally answered at all times and no calls are ever missed |
Update of website using Eweb5
e-commerce facilities |
| To make the most of online sales and enquiry responses |
| Hewlett-Packard iPaq (PDA) and VoIP-Phone |
| | To: | 1) | receive emails on the move | | | 2) | make cheap telephone calls internationally |
|
Internet broadband was installed into the Spanish apartment, this enabled cheap international [VoIP] telephone calls to be made and received using London telephone number at 1p/minute call rate internationally. Emails are now easily received and responded to immediately whilst in UK and Spain or on the road.
BENEFITS
All calls are professionally responded to even when the telephone is engaged on another call.
Emails are immediately acknowledged, availability checked online and booking enquiries responded to within minutes.
Bookings are confirmed with the online Diary updating the availability information also held by the other booking agents.
‘The service paid for itself in the first month, we are absolutely stunned with how responsive we have become to our client’s enquiries,’ stated the delighted business owner. ‘The combination of integrated Internet telephony, web and email services was the key to solving our business issue.’