Share your emails, get the work done
COMPANY PKF Associates
and related organisations | 
|
LOCATIONS
East Anglia
BUSINESSES
E-Commerce, marketing and wealth management
CUSTOMER PROFILE
A series of successful businesses coordinated by a serial entrepreneur
BUSINESS SITUATION
The individual companies have staff who work very closely together but are geographically separated. Email communication is at the heart of their operations; the timely and accurate response to incoming emails are critical to the businesses' success.
The second key requirement was to have shared remote access to individual's incoming mail, diaries, and folders in order to provide cover and share the workload.
SOLUTION
Email5 Professional was evaluated against the business requirements and subsequently implemented. Email5 Professional provides a sophisticated yet easily managed process to ensure everyone in the various businesses receives the correct emails and that they are responded to professionally. The ability to establish internal and external users of the service has integrated both business emails and personal (POP3) emails into a single service so that users have one point of management for all of their electronic mail.
Managers and their assistants work together from separate locations, confidently managing the pool of incoming information, being certain that they are reviewing the very latest situations and there is no duplication of effort. In addition there is no double booking of appointments and ready access to shared historical client and product information.
BENEFITS
Efficiencies and cost savings have been gained in several areas. Communication between staff is enhanced. Holiday cover of individual's email has been simplified. Management time is enhanced due to the ease of delegating responsibilities plus the high quality spam and virus filtering reduces the wasted effort in reviewing email.
The businesses are truly location independent. They have the scope to expand rapidly and a proven on-demand growth capability as a result of their use of information technology.